English for Customer Service Communication
(Professional Barista Training)
The English for Customer Service Communication (ECSC) course is designed for students wanting to acquire a working knowledge of the functional English required for employment in a cafe or restaurant.
Students completing the 4-week ECSC program receive a total of 3 certificates:
* The Professional Barista Certificate
* The Latte Art Certificate
* The SELC Certificate of English Competency
Levels
Elementary to Pre-Intermediate
Your study
- Course length: 4 weeks
- 21 hours per week plus 2 hours optional conversation class and 5 hours of self study
Who is the course for? 
Students who wish to:
* Improve their English communication skills for the hospitality industry
* Become a ‘Barista’ and get work in a cafe
* Get work in a restaurant
* Improve their English conversation skills
Course Structure
* Taking reservations and orders
* Customer Service
* Receiving guests / Presenting menus / Explaining the bill / Quality control
* Job-finding skills
* Professional coffee knowledge
* Training days at Sydney Coffee School and learn Latte Art
* Real work experience in the busy SELC cafe
External Certificate
Professional Barista + Latte Art
SELC has a partnership with The Sydney Coffee School. Students will receive two certificates – one for barista skills and one in Latte Art. The new provider also has a jobs board providing information about the latest job vacancies at cafes in Sydney . They are also willing to recommend SELC’s students directly to cafes if their skills are good enough to work.
